Training team members for problem scenarios can eliminate bad experiences when the worst does happen At some point in your job, the worst is going to happen. Period. There is no getting around the small things that build into a larger problem and, ultimately, impacts your customer service. While bars may be prone to fights, Read More →
Blog
Tis the Season – How to Handle the Mad Dash to the End of the Year
Bar Management
Staffing early and training rigorously, staying on top of food orders, working to complete menus early, get schedules confirmed so any changes can be handled in advance. Thanksgiving is quickly becoming a popular holiday to eat out, and more restaurants are opening on Christmas Day as well. Millenials are eating out more and more on Read More →
3 Tips for Process Compliance in Bars
Bar Management
Bars, or any business that accepts credit cards, is required to meet the security standards set by the major credit card brands. PCI DSS (Payment Card Industry Data Security Standard), or better known as PCI, are in place to help protect customers. Data breaches can occur, and bar owners should consider consultants and enhanced technology Read More →
Stay Back! – Keeping Servers and Managers Away from the Bar and Letting the Bartender Work
Bar Management
Understanding that while you want to get drinks moving quickly, too many people will hinder the efficacy of the bartender and prevent any accurate measurement of performance if they are hindered or getting help. Part of building a successful team is allowing them to operate in their systems and testing their abilities, and any prevention Read More →
Running a Bar: Tips to Start and End Each Day
Bar Management
Providing customers with a clean and organized bar should be high on the priority list for any bar if they wish to be successful. What a customer sees when they walk in the door can either help or hurt their experience. Having a concrete routine in place to both open up the bar and close Read More →
Strategy and Foresight in Hospitality: It’s Not About Knowing Everything but Planning for What You Can
Hospitality Industry
Our jobs require us to plan for the worst and hope for the best. While it is difficult to compare a restaurant or bar to a traditional company, there is an important component that they all rely on: Strategy. Yes, it’s a word that gets thrown around in the Wall Street Journal anytime a company Read More →
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