“When the cat’s away, the mice will play” is a saying most individuals can refer to. When the manager is 86, either on vacation or just away from the bar or restaurant, some of your trusted employees act like kids at a toy store. Typical Restaurant Employee Problems: Quietly stepping out early or coming in Read More →
Articles about
Hospitality Industry
Hospitality Industry
Do They Actually Know The Drill?
Training team members for problem scenarios can eliminate bad experiences when the worst does happen At some point in your job, the worst is going to happen. Period. There is no getting around the small things that build into a larger problem and, ultimately, impacts your customer service. While bars may be prone to fights, Read More →
Strategy and Foresight in Hospitality: It’s Not About Knowing Everything but Planning for What You Can
Our jobs require us to plan for the worst and hope for the best. While it is difficult to compare a restaurant or bar to a traditional company, there is an important component that they all rely on: Strategy. Yes, it’s a word that gets thrown around in the Wall Street Journal anytime a company Read More →
Best Way to Handle Employee Conflicts
Customer-facing industries such as the restaurant business are ideal areas where conflicts may arise. Bars and restaurants are fast-paced and require communication between employer, manager, and employee but solutions need to be sought when this comes to a grinding halt. Whether the issue is solved by a simple discussion or more formal disciplinary action needs Read More →
Improve Your Customer Satisfaction Today
Customers are the lifeblood of any business because without them the need to provide goods or services no longer exists. This applies especially to the hospitality industry services. The food and beverage industry is extremely competitive due to the overwhelming number of choices that customers are faced with. Being able to identify customer satisfaction (positive Read More →
Four Ways to Create Positive Work Environments
There’s the age old saying “If you can’t handle the heat, get out of the kitchen” regarding tough environments and finding those with the grit to get through it. While it is true that not every person is fit for any job out there in the hospitality industry, it is possible to make people feel Read More →
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